Customer Service Information



For awards or engraving that feature a logo we require the logo electronically: .cdr, .plt, .dxf, .eps, .ai and .scv and others (on request) are generally acceptable. There is a minimum artwork/set up fee of $55.00 per job initially with repeat jobs incurring a $25.00 set up fee. Normal set ups include changes to names, dates, titles, categories in the same job when one or a number of plaques or awards are ordered.


We use the Pantone system (PMS) of matching colours. When colour is required on an award costs will be $4.00 per colour per award. Due to manufacturing processes generally only 2 colours can be used on the base of an award.


We have a full time Quality Assurance Department who check all art and completed work prior to despatch. A faxed or email copy of artwork will be sent to you for approval. We will not proceed with manufacture until we have a hard copy approval from you. 2 changes to our initial artwork are included in artwork costs. Additional changes may incur further charges though this will not be charged if our error.


Please allow 14-21 days (usually less) from date of official order. Urgent jobs may be charged an extra 20% at our discretion. We will supply courier or Express Parcel Post delivery unless alternative arrangements are agreed upon.


Unless account facilities are in place all work is C.O.D. We accept many methods of payment including direct deposit, cheque and MasterCard, Visa (no Amex or Diners). Payment by card will incur a small processing fee. All work remains the property of Architectural Sign Industries until paid for in full.


All prices, product range and conditions are subject to variation due to fluctuating currency, shipping schedules and stock movement however where possible at least 30 days notice will be given. All sizes described are approximate and subject to slight variation due to the manufacturing process. We reserve the right as our policy of constant improvement to change, delete, modify or alter any design or product, layout, material or colour, or price at anytime. All goods are despatched at purchaser's risk and expense.